Effective: 1 September, 2025
Welcome to Glammr, the platform that connects beauty salons and independent beauty professionals with customers seeking high-quality, last-minute beauty services at exclusive prices. These Terms (“Salon Terms”) govern the relationship between Glammr Pty Ltd (“Glammr”, “we”, “us”, “our”) and each beauty business or professional (“you”, “Salon Partner”, “Provider”) using our platform to offer services to customers (“Consumers”).
These Salon Terms reflect the way Glammr works, and define our mutual expectations and legal responsibilities as you use our platform.
These Provider Terms explain how ourrelationship works and outline:·
- What you can expect from Glammr and the Platform.
- What we expect from you when using the Platform.
- How Consumers interact with your business through the Platform.
- Rights and responsibilities if a dispute arises.
By using thePlatform, you agree to these Provider Terms.
Our Privacy Policy and other supplemental policies form part of these Terms. Please read them carefully
1.1 The Platform.
Glammr offers an online marketplace (the “Platform”) via its mobile app and website, allowing Salon Partners to list and promote last-minute, surplus, or discounted beauty services and product (“Deals”), and enabling Consumers to discover, book, and prepay for those services and products.
As the provider of the Platform, Glammr does not own, control, offer or manage any Listings you make available. Glammr is only an intermediary and as a result Glammr is not a party to the sale of the services and products you provide to Consumers.
1.2 Marketplace Model.
Glammr acts solely as a facilitator between you and Consumers. We do not provide any beauty services ourselves, nor do we act as a reseller or employer of Salon Partners. When a booking is made, the contract is formed directly between you and the Consumer.
We are also not responsible for the following:
- anything you provide to Consumers, including the contents of Glammr Packs,
- the manufacture, sale, purchase, storage, preparation, production, processing, labelling, delivery or handling of the contents of Glammr Bags nor compliance with applicable legislation, including applicable product regulations regarding the same
- fulfilling your obligations to Consumers
1.3 Use of the Platform.
By using the Platform, you acknowledge and agree to:
- Provide truthful, accurate, and up-to-date information regarding your business and services.
- Fulfill all bookings confirmed via the Platform in a timely and professional manner.
- Accept payments through Glammr’s integrated system and honor the terms associated with those transactions.
2.1 Access to New Customers.
Glammr will enable your business to reach a broader audience of Consumers seeking affordable, quality, last-minute beauty services.
2.2 Booking & Payment Tools.
We provide a secure system for Consumers to browse, book, and prepay for services. Funds are processed through our third-party payment provider and distributed to you in accordance with the payment schedule outlined in Section 6.
2.3 Support.
Glammr offers onboarding assistance and ongoing support via email and (where available) dedicated partner support channels. Our aim is to help your business succeed through the platform.
2.4 Consumer Complaints
We will handle Consumer complaints we receive about the use of the Platform, including any Pick-up experiences, service or Glammr Packs you provide, in accordance with our internal processes. We’ll do our best to handle each complaint we receive, but we may need some information from you which you agree to provide to us in a timely manner. We will include you when we think it makes sense, and at times direct the Consumer to reach out to you for example if we receive a complaint that is only about the quality or content of a Glammr Pack
If you happen to receive a Consumer complaint and it’s about their experience with Glammr, you agree to direct the Consumer to us to handle or forward it to us if you receive the complaint in writing.
Your Key Responsibilities:
Authorisation. By accepting these Terms, you confirm you are authorised to bind your business.
Payments. You authorise Glammr to collect payments from Consumers on your behalf.
Compliance. You are solely responsible for complying with all applicable laws, regulations, and licensing requirements in your industry. This includes ensuring that your staff are qualified and insured to provide listed services.
Service Quality. Deliver services and products as described in your Listings. Maintain high standards of professionalism and hygiene. Handle any recalls, safety issues, or regulatory actions relating to your business.
3.1 Accuracy of Information and Listings.
You must maintain accurate Provider Account details, including business, payment, and tax information.
You must ensure that all product and service listings, availability, pricing, images, and business information are accurate and not misleading. You are responsible for updating your profile and deals as required.
3.2 Service Standards.
You must deliver services to a professional standard, in accordance with relevant Australian laws and industry expectations (e.g. cleanliness, qualification, insurance, etc.).
3.3 Fulfilment of Bookings.
You agree to fulfill any bookings made through the Platform, including honoring any time slots, services, and prices offered. If you fail to fulfill a booking, it may result in:
- Negative consumer reviews
- Removal from the Platform
- Withholding of payments in accordance with our policies
3.4 Product Quality.
For Glammr Packs: Only list genuine, safe products. Ensure products meet minimum quality and safety standards. Clearly disclose expiry dates or shelf life when required by law. Immediately withdraw packs if products are recalled or deemed unsafe.
3.4 Compliance with Laws.
You must comply with all local, state, and federal laws applicable to your business, including health and safety regulations, professional licensing, and insurance coverage.
4.1 Consumer Responsibilities.
Consumers are expected to:
- Arrive on time for their scheduled appointments.
- Present confirmation of their booking (via app or email).
- Communicate clearly and respectfully with salon staff.
4.2 No-Shows and Late Arrivals.
You are entitled to define your own policies regarding no-shows and late arrivals. These must be clearly stated in your partner profile or deal terms. If no policy is specified, Glammr’s default is:
- No refund for no-shows.
- Discretionary acceptance of late arrivals, based on your availability.
4.3 Cancellations.
Appointments: Consumers may cancel bookings only in accordance with the cancellation policy agreed with you or as provided in the booking terms at the time of purchase. Glammr reserves the right to process refunds or credits to consumers in cases of service failure, dispute, or legal obligation.
Glammr Packs: Consumers may cancel before pick-up. Providers should not cancel after a pack is listed except in emergencies. Excessive cancellations may result in suspension.
4.4 Ratings and Reviews.
After each appointment, Consumers may leave public ratings and reviews. These help maintain platform quality and transparency. You may respond to reviews via your salon dashboard but must not retaliate or manipulate reviews.
We charge you an annual fee for use of our Platform (the “Platform Fee”) and a fee each time a Glammr Bag or appointment reservation is confirmed for your Salon (the “Reservation Fee”). Together the Platform Fee and Reservation Fee are referred to as the “Glammr Fees”.
The Platform Fee and Reservation Fee that apply to you are set out in your Store Account.
5.1 Payment Collection.
Glammr collects full payment from Consumers at the time of booking via our integrated payment provider. You do not handle payment directly for these bookings.
The Reservation Fee is deducted from the payout you receive from us. The Reservation Fee is less VAT, sales tax or any similar tax, if any, so when you receive payments from us you’ll notice applicable VAT, sales tax or any similar tax, if any, has been added to our Reservation Fee.
5.2 Payouts to You.
Payments collected from Consumers (less any applicable fees) will be remitted to you in regular payout cycles (e.g. monthly), subject to:
- The successful completion of the booking.
- No unresolved disputes or policy violations.
5.3 Commission or Fees.
Glammr may deduct a service fee or commission (if applicable) per completed booking. If Glammr is operating a zero-commission model in your region, no deductions will be made from booking payments. Any future changes to fees will be notified in advance.
5.4 Transaction and Platform Fees.
Third-party transaction fees may apply (e.g., credit card processing), and you will be notified of these during onboarding. Glammr does not mark up or profit from these charges.
5.5 Refunds and Chargebacks.
In the event of a dispute, Glammr may issue refunds or credits at its sole discretion and reserves the right to recover the refunded amount from your future payouts if the service was not delivered as described.
5.6 Customer Cancellations
A customer may cancel a Booking through the Platform within the allowed cancellation window set by Glammr. This is typically up to 2 hours prior to the appointment, but may vary depending on the Business.
If a customer cancels within the allowed timeframe, they will receive a full refund or credit.
If a customer cancels after the cancellation window has closed, or fails to attend your appointment (no-show), the customer may not be entitled to a refund. The Beauty Business may retain the full amount paid (less any Glammr costs).
5.7 Beauty Business Cancellations
If a Beauty Business cancels an appointment, the customer will receive a full refund or the option to rebook with another provider, where available.
Repeated or last-minute cancellations by a Beauty Business will be investigated by Glammr.
6.1 You are responsible for your Provider Account, including who has access to it and keeping login credentials secure.
6.2 You must keep your information accurate and up to date.
Both you and Glammr agree to comply with applicable data protection and privacy laws.
We only retain your personal data for as long as it’s necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This means:
- Booking and transaction data is retained for legal and accounting obligations.
- Account information is stored while your account is active.
- Marketing preferences are stored until you withdraw your consent.
- If you delete your account, we’ll securely delete or anonymise your data unless retention is legally required.
8.1 Except as required by law, Glammr is not liable for loss of profits, indirect damages, or consequential losses.
8.2 Our liability is limited to the total fees paid to you via the Platform in the three months preceding the claim.1
8.3 You agree to indemnify Glammr against claims arising from your unlawful use of the Platform or breach of these Terms.
9.1 You grant Glammr the right to display your business name, logo, and Listings on the Platform.
9.2 You may use Glammr’s name and logo in line with our brand guidelines to promote your participation, subject to our approval.
9.3 All other Platform content and materials belong exclusively to Glammr.
10.1 Glammr may suspend or terminate your Provider Account if you breach these Terms, cause harm, or are inactive for an extended period.
10.2 You may stop using the Platform at any time.
11.1 Disclaimer. The Platform is provided “as is” without warranties, except as required by law.
11.2 Legal Compliance. We may restrict your use if necessary to comply with legal or regulatory obligations.
11.3 Changes. Glammr may update these Terms from time to time. You will be notified of material changes. Continued use of the Platform after changes means acceptance of theu pdated Terms.
11.4 Assignment. You may not transfer these Terms without our written consent. We may assign our rights with 30 days notice.
11.5 Applicable Law. These Terms are governed by the laws of Australia. Disputes will be resolved in accordance with the jurisdiction of Melbourne, Victoria.
11.6 Dispute Resolution. We aim to resolve disputes amicably. If unresolved, disputes will be subject to binding arbitration in Melbourne, Australia.
If you have any questions about this Policy you can contact us:
Glammr Pty Ltd
[Insert company address]
Email: [Insert contact email]
ABN: [Insert ABN]