Effective: [Insert Date Prior to Launch]
Welcome to Glammr, the platform that connects beauty salons and independent beauty professionals with customers seeking high-quality, last-minute beauty services at exclusive prices. These Terms (“Salon Terms”) govern the relationship between Glammr Pty Ltd (“Glammr”, “we”, “us”, “our”) and each beauty business or professional (“you”, “Salon Partner”, “Provider”) using our platform to offer services to customers (“Consumers”).
These Salon Terms reflect the way Glammr works, and define our mutual expectations and legal responsibilities as you use our platform.
1.1 The Platform.
Glammr offers an online marketplace (the “Platform”) via its mobile app and website, allowing Salon Partners to list and promote last-minute, surplus, or discounted beauty services (“Deals”), and enabling Consumers to discover, book, and prepay for those services.
1.2 Marketplace Model.
Glammr acts solely as a facilitator between you and Consumers. We do not provide any beauty services ourselves, nor do we act as a reseller or employer of Salon Partners. When a booking is made, the contract is formed directly between you and the Consumer.
1.3 Use of the Platform.
By using the Platform, you acknowledge and agree to:
- Provide truthful, accurate, and up-to-date information regarding your business and services.
- Fulfill all bookings confirmed via the Platform in a timely and professional manner.
- Accept payments through Glammr’s integrated system and honor the terms associated with those transactions.
2.1 Access to New Customers.
Glammr will enable your business to reach a broader audience of Consumers seeking affordable, quality, last-minute beauty services.
2.2 Booking & Payment Tools.
We provide a secure system for Consumers to browse, book, and prepay for services. Funds are processed through our third-party payment provider and distributed to you in accordance with the payment schedule outlined in Section 6.
2.3 Support.
Glammr offers onboarding assistance and ongoing support via email and (where available) dedicated partner support channels. Our aim is to help your business succeed through the platform.
3.1 Accuracy of Listings.
You must ensure that all service listings, availability, pricing, images, and business information are accurate and not misleading. You are responsible for updating your profile and deals as required.
3.2 Service Standards.
You must deliver services to a professional standard, in accordance with relevant Australian laws and industry expectations (e.g. cleanliness, qualification, insurance, etc.).
3.3 Fulfilment of Bookings.
You agree to fulfill any bookings made through the Platform, including honoring any time slots, services, and prices offered. If you fail to fulfill a booking, it may result in:
- Negative consumer reviews
- Removal from the Platform
- Withholding of payments in accordance with our policies
3.4 Compliance with Laws.
You must comply with all local, state, and federal laws applicable to your business, including health and safety regulations, professional licensing, and insurance coverage.
4.1 Consumer Responsibilities.
Consumers are expected to:
- Arrive on time for their scheduled appointments.
- Present confirmation of their booking (via app or email).
- Communicate clearly and respectfully with salon staff.
4.2 No-Shows and Late Arrivals.
You are entitled to define your own policies regarding no-shows and late arrivals. These must be clearly stated in your partner profile or deal terms. If no policy is specified, Glammr’s default is:
- No refund for no-shows.
- Discretionary acceptance of late arrivals, based on your availability.
4.3 Cancellations.
Consumers may cancel bookings only in accordance with the cancellation policy agreed with you or as provided in the booking terms at the time of purchase. Glammr reserves the right to process refunds or credits to consumers in cases of service failure, dispute, or legal obligation.
4.4 Ratings and Reviews.
After each appointment, Consumers may leave public ratings and reviews. These help maintain platform quality and transparency. You may respond to reviews via your salon dashboard but must not retaliate or manipulate reviews.
5.1 Payment Collection.
Glammr collects full payment from Consumers at the time of booking via our integrated payment provider. You do not handle payment directly for these bookings.
5.2 Payouts to You.
Payments collected from Consumers (less any applicable fees) will be remitted to you in regular payout cycles (e.g. quarterly), subject to:
- The successful completion of the booking.
- No unresolved disputes or policy violations.
5.3 Commission or Fees.
Glammr may deduct a service fee or commission (if applicable) per completed booking. If Glammr is operating a zero-commission model in your region, no deductions will be made from booking payments. Any future changes to fees will be notified in advance.
5.4 Transaction and Platform Fees.
Third-party transaction fees may apply (e.g., credit card processing), and you will be notified of these during onboarding. Glammr does not mark up or profit from these charges.
5.5 Refunds and Chargebacks.
In the event of a dispute, Glammr may issue refunds or credits at its sole discretion and reserves the right to recover the refunded amount from your future payouts if the service was not delivered as described.
5.6 Customer Cancellations
A customer may cancel a Booking through the Platform within the allowed cancellation window set by Glammr. This is typically 2 hours prior to the appointment, but may vary depending on the Business.
If a customer cancels within the allowed timeframe, they will receive a full refund or credit.
If a customer cancels after the cancellation window has closed, or fails to attend your appointment (no-show), the customer may not be entitled to a refund. The Beauty Business may retain the full amount paid.
5.7 Beauty Business Cancellations
If a Beauty Business cancels an appointment, the customer will receive a full refund or the option to rebook with another provider, where available.
Repeated or last-minute cancellations by a Beauty Business will be investigated by Glammr.
We do not sell your personal data. However, we may share your information with trusted third parties in the following cases:
Partner Providers
When you book a service through Glammr, we share necessary information (such as your name and appointment details) with the selected salon, spa, or clinic to fulfill your booking.
Service Providers
We use third-party companies to support functions like payment processing, hosting, analytics, marketing tools, and customer support. These providers only access the information they need and are required to safeguard it.
Legal or Regulatory Requirements
We may disclose your data if required by law, regulation, or legal process — or to enforce our rights or investigate potential violations.
Business Transfers
If Glammr is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction, under appropriate confidentiality safeguards.
Some of our service providers and partners may be located outside Australia. If we transfer your personal data to countries that do not have the same data protection laws, we will ensure appropriate safeguards are in place to protect your information, such as:
- Contracts that comply with applicable privacy laws;
- Reputable providers certified under recognised privacy frameworks; and
- Limiting access to the minimum data necessary.
We only retain your personal data for as long as it’s necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This means:
- Booking and transaction data is retained for legal and accounting obligations.
- Account information is stored while your account is active.
- Marketing preferences are stored until you withdraw your consent.
- If you delete your account, we’ll securely delete or anonymise your data unless retention is legally required.
We take data security seriously and use industry-standard technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.These safeguards include:
- Encrypted data transmission (HTTPS/SSL)
- Secure storage systems with access controls
- Regular security audits and vulnerability scanning
- Access limited to authorised personnel only
However, no method of transmission or storage is 100% secure. If we experience a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as required by law.
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to fix any inaccurate or incomplete data.
Deletion: You can request deletion of your data (subject to legal or contractual obligations).
Objection: You can object to processing based on legitimate interests.
Restriction: You can ask us to limit how we use your information.
Portability: You can request your data in a structured, commonly used format.
Withdraw Consent: Where we rely on consent, you can withdraw it at any time (e.g., opt out of marketing).
To exercise any of these rights, please contact us at [insert privacy email/contact]. We may need to verify your identity before fulfilling your request.
We use cookies and similar tracking technologies to:
- Enable core site/app functionalityAnalyse usage and performance
- Personalise content and offers
- Support advertising and remarketing
You can manage cookie preferences through your device or browser settings. For more details, please see our Cookie Policy.
Glammr is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
We may update this Privacy Policy from time to time to reflect changes in technology, law, or our services. If the changes are significant, we will notify you through the app, website, or email. The updated version will always be available on our website with the effective date clearly shown.
If you have any questions about this Privacy Policy or how your data is handled, you can contact us:
Glammr Pty Ltd
[Insert company address]
Email: [Insert contact email]
ABN: [Insert ABN]
If you are not satisfied with how we’ve handled your data, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.