Effective 5 January 2026.
Glammr (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your information when you use our website, mobile application, and related services (together, the “Services”).
This policy applies to both:
- Consumers using Glammr to discover and book services, and
- Businesses using Glammr to list, manage and sell services.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect information that is reasonably necessary to operate Glammr and provide our Services.
a) Information you provide directly
This may include:
For consumers:
- Name, email address, phone number
- Account login details
- Booking history and preferences
- Payment details (processed securely by our payment providers)
- Referral activity (who invited you or who you invite)
- Reviews, ratings, and feedback
- Profile photos or other images you upload
For businesses:
- Business name, ABN (if applicable), address and contact details
- Owner or manager contact details
- Bank account details for payouts
- Listings, pricing, availability, and performance data
- Logos, branding images, and other uploaded content
b) Information we collect automatically
When you use Glammr, we may collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages viewed, features used, session times)
- Location data (approximate, based on IP or device settings)
- Cookies and similar technologies
- We use tools such as Google Analytics, Meta (Facebook) Pixel, and similar services to understand how people use Glammr and to improve our marketing and performance.
We use your information to:
- Create and manage your account
- Facilitate bookings, payments, and payouts
- Operate referral and invite features
- Communicate with you about your account or bookings
- Send service, transactional, and administrative messages
- Send marketing and waitlist communications (with opt-out available)
- Improve, test, and optimise Glammr
- Maintain platform safety, prevent fraud, and enforce our Terms
- Comply with legal obligations
If you join the Glammr waitlist, create an account, or otherwise provide your contact details, we may send you:
- Product updates
- Launch announcements
- Promotions and offers
You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.
We will still send essential service and transactional messages (for example, booking confirmations or important account notices).
If you invite a friend or business to Glammr, we may collect and use their contact details to send the invitation and track referral rewards.We only use referral information for this purpose and do not add referred contacts to marketing lists unless they choose to join.
If you upload images (such as profile photos, logos, or content for listings), you:
- Confirm you have the right to upload and use the image, and
- Grant Glammr a licence to use, display, and reproduce the image solely for operating and promoting the Services.
We do not sell or license your images to third parties for unrelated purposes.
We may disclose your information to:
- Service providers who help us operate Glammr (hosting, payments, analytics, messaging)
- Payment processors and financial institutions (to process payments and payouts)
- Marketing and analytics partners (in aggregated or pseudonymised form)
- Law enforcement or regulators if required by law
- A buyer or successor if Glammr is sold or restructured
We do not sell your personal information.
Some service providers may be located outside Australia. We take reasonable steps to ensure overseas recipients protect your information in line with Australian privacy standards.
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
This includes technical, administrative, and organisational safeguards, but no system is completely secure.
You can request access to, or correction of, your personal information by contacting us. We will respond within a reasonable time and in accordance with the Privacy Act.Glammr reserves the right to monitor usage of the platform to ensure fairness, prevent abuse, and maintain quality standards.
We use cookies and similar technologies to:Remember your preferencesAnalyse traffic and usageDeliver relevant marketingYou can control cookies through your browser settings, but some features may not function properly if cookies are disabled.
Glammr is not intended for children under 16. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date.
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, and you access or use Glammr, this section applies to you in addition to the rest of this Privacy Policy.
Legal basis for processing
We process your personal information under the following legal bases:
- Performance of a contract — to provide the Services you request (such as creating an account, facilitating bookings, and processing payments).
- Legitimate interests — to operate, improve, and promote Glammr, ensure platform security, prevent fraud, and understand how our Services are used.
- Consent — where required, for example for certain marketing communications or cookies.
- Legal obligation — where we are required to comply with applicable laws.
Your rights
You have the right, subject to certain conditions, to:
- Access your personal data
- Request correction or deletion of your data
- Object to or restrict processing
- Request data portability
- Withdraw consent where processing is based on consent
You can exercise these rights by contacting us using the details in the “Contact us” section.
International transfers
Your personal information may be transferred to and processed in countries outside the EEA, including Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, such as contractual protections or recognised transfer mechanisms.
Supervisory authority
If you are in the EEA and have concerns about how we handle your personal data, you also have the right to lodge a complaint with your local data protection authority.
If you have questions, concerns, or complaints about privacy, please contact us:
Glammr
Email: privacy@glammr.beauty
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).