Effective 31 July 2025.
At Glammr, we’re committed to protecting your personal information and ensuring transparency about how we use it. This Privacy Policy outlines what data we collect, why we collect it, how we use it, and how we protect it.We encourage you to read this policy carefully. If you have any questions, please contact us at [insert email address].
Glammr Pty Ltd (ABN [insert ABN]), headquartered in Australia, is the data controller responsible for your personal information collected through our mobile application and website.
You can contact us at:
Email: [insert email]
Address: [insert company address]
We may collect and process the following types of personal data:
Account and Profile Information: Your name, email address, phone number, gender, date of birth, and preferences.
Booking Information: Appointments you book, salons/spas you visit, services chosen, time of bookings, and payment confirmation.
Location Data: If you enable location services, we use this to show you relevant local offers.
Device and Usage Information: IP address, device type, browser, and app usage statistics to improve the platform.
Communication History: Emails or messages between you and Glammr (e.g., customer support).
Marketing Preferences: Your choices regarding receiving promotional communications from Glammr.
We collect your personal data for the following purposes:
To deliver our services
This includes managing your account, enabling appointment bookings, processing transactions, and facilitating communication between you and Partner beauty providers.
To improve the Glammr experience
We analyse usage patterns to refine our app features, personalise offers, and enhance user satisfaction.
To communicate with you
We may contact you with booking confirmations, service updates, customer support responses, or important account information.
For marketing (with your consent)
With your permission, we’ll send you updates, promotional offers, or news about Glammr that we think may interest you.
To meet legal obligations
We may use your data where necessary to comply with applicable laws, regulations, and legal requests.
Under applicable data protection laws, Glammr will only collect and process your personal information when we have a legal basis to do so. These include:
Performance of a contract
For example, when you book an appointment through Glammr, we use your data to fulfill the booking.
Your consent
Where required (e.g., for marketing communications), we will obtain your clear and informed consent before processing.
Compliance with legal obligations
We may retain or disclose certain data to meet legal or regulatory requirements.
Legitimate interests
In some cases, we process your data for the legitimate interests of improving our service or protecting our users, provided this is balanced against your rights.
We do not sell your personal data. However, we may share your information with trusted third parties in the following cases:
Partner Providers
When you book a service through Glammr, we share necessary information (such as your name and appointment details) with the selected salon, spa, or clinic to fulfill your booking.
Service Providers
We use third-party companies to support functions like payment processing, hosting, analytics, marketing tools, and customer support. These providers only access the information they need and are required to safeguard it.
Legal or Regulatory Requirements
We may disclose your data if required by law, regulation, or legal process — or to enforce our rights or investigate potential violations.
Business Transfers
If Glammr is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction, under appropriate confidentiality safeguards.
Some of our service providers and partners may be located outside Australia. If we transfer your personal data to countries that do not have the same data protection laws, we will ensure appropriate safeguards are in place to protect your information, such as:
- Contracts that comply with applicable privacy laws;
- Reputable providers certified under recognised privacy frameworks; and
- Limiting access to the minimum data necessary.
We only retain your personal data for as long as it’s necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
This means:
- Booking and transaction data is retained for legal and accounting obligations.
- Account information is stored while your account is active.
- Marketing preferences are stored until you withdraw your consent.
- If you delete your account, we’ll securely delete or anonymise your data unless retention is legally required.
We take data security seriously and use industry-standard technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.
These safeguards include:
- Encrypted data transmission (HTTPS/SSL)
- Secure storage systems with access controls
- Regular security audits and vulnerability scanning
- Access limited to authorised personnel only
However, no method of transmission or storage is 100% secure. If we experience a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as required by law.
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to fix any inaccurate or incomplete data.
Deletion: You can request deletion of your data (subject to legal or contractual obligations).
Objection: You can object to processing based on legitimate interests.
Restriction: You can ask us to limit how we use your information.
Portability: You can request your data in a structured, commonly used format.
Withdraw Consent: Where we rely on consent, you can withdraw it at any time (e.g., opt out of marketing).To exercise any of these rights, please contact us at [insert privacy email/contact]. We may need to verify your identity before fulfilling your request.
We use cookies and similar tracking technologies to:
- Enable core site/app functionality
- Analyse usage and performance
- Personalise content and offers
- Support advertising and remarketing
You can manage cookie preferences through your device or browser settings. For more details, please see our Cookie Policy.
Glammr is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
We may update this Privacy Policy from time to time to reflect changes in technology, law, or our services. If the changes are significant, we will notify you through the app, website, or email. The updated version will always be available on our website with the effective date clearly shown.
If you have any questions about this Privacy Policy or how your data is handled, you can contact us:
Glammr Pty Ltd
[Insert company address]
Email: [Insert contact email]
ABN: [Insert ABN]
If you are not satisfied with how we’ve handled your data, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.